We ask that you read this privacy promise carefully as it contains important information on who we are and how we collect, use, store and share personal information. It outlines your rights and how to contact us and other relevant organisations in the event you have a complaint.
Quickly access information on Your Rights Here. – take to rights section below
We are Alters Recruitment Ltd registered number 3899817, registered address 4 Church Street, Stratford, London, E15 3HX
As a ‘data controller’, we are responsible for how we process your information in the UK. The UK General Data Protection Regulation (UK GDPR) sits alongside an amended version of the Data Protection Act (DPA) 2018 and applies to most UK businesses and organisations. We must comply with this data protection regime with regards to the data protection principles, our obligations and your rights as a UK citizen.
All our data processing activities are monitored by our appointed Data Protection Officer to ensure that the information we collect is:
We define personal information as information about you or that make you identifiable to others. This falls into two categories:
We collect this information:
– IT and Telecoms support
– Payment and financial systems
– Software support
– Marketing & Analytics systems
– Email client platforms
– Record archiving
We collect device identifiers such as internet protocol (IP) addresses and information about the web pages visited, the type of device and software. This is used for statistical and analytical purposes to improve your customer journey and experience.
We also collect personal information when you submit a web -based form or use the ‘Live Chat’ window to have text-based conversations with our customer support team. These are retained only for as long as it is necessary and for no more than 12 months.
Our website may also provide links to other websites which have their own privacy policies. We do not accept any responsibility or liability should you access or use these links.
We obtain additional information about you from third parties such as social and healthcare professionals and public bodies.
A ‘public body ‘being any organisation in the United Kingdom which delivers, commissions or reviews a public service and includes (but is not limited to) the Ombudsman, local authorities, councils, unitary authorities, clinical commissioning groups, health and social care trusts, the National Health Service as well as their arm’s length bodies and regulators.
A ‘social or health care professional‘ any person who provides direct services, acts as consultant or is involved in the commission of your healthcare or social care services, including (but not limited to) your general practitioner (GP), dental staff, pharmacists, nurses and health visitors, clinical psychologists, dieticians, physiotherapists, occupational therapists, hospital staff, social workers and other care and support related professionals.
We use your personal information to: | And we keep it for: |
Prepare, assess, review and update care plans and records Communicate with you, your representatives and other appropriate social or health care professionals about your needs or our concerns Arrange care provision at your home to deliver your required service Make reasonable adjustments to the care delivery, maintain safety and to personalise the service to meet your needs | Care plans/notes/records 3 years after the termination of contract or end of care
Email communications 2 years |
Set up and manage payment arrangements for the care and support services you receive in accordance with our terms and conditions | 6 years* from the end of the corresponding financial year *direct debit forms are retained indefinitely against indemnity claims |
Record and manage complaints, compliments or concerns about the service we provide | 10 years from closure of the case |
Record details of accidents, incidents or near misses which occurs to you our employees | Accidents – 3 years Minor incidents – 10 years Serious incidents – 20 years |
Perform contractual and compliance procedures with other care providers and public bodies involved in your care delivery | – |
Send you information or offer on similar or relevant services following a request or enquiry which you can opt out from at any time | – |
Notify you about changes to terms and conditions, tariffs, service delivery or interruptions which are relevant to you as part of our terms and conditions | – |
Record telephone calls to and from the company telephony system only. This is for training and quality assurance purposes and to resolve potential disputes | 10months |
Conduct market research to review our service and improve our customer experience through feedback/review requests. Please note that this feedback can also be given anonymously | 1 year |
We may send you news or email communication from time to time about our products and services. | n/a |
We will get consent for the following: | |
With your explicit consent, we may also post images and content about you to promote Alters social media platforms, events, print and digital publications | 3 years with options to review and extend with further consent |
We may also collect and use personal data and other information about other people that contribute to or affect your care and support needs such as next of kin, power of attorney or emergency contact.
We process your information in different ways under the following legal bases:
We share appropriate information with:
We will not sell or trade your personal information with other third party without your consent.
National Data Opt-Out
At this time, we do not share any data for planning or research purposes for which the national data opt-out would apply. We review this on an annual basis and for any new processing.
Data Transfers and Storage
Alters transfers and stores data under contractual agreements with data processors in the UK. Data transfers and storage may also occur in the European Economic Area (EEA) and third countries. These are now known as Restricted Data Transfers.
Restricted Data Transfers
Under the UK GDPR, restricted data transfers from the UK to the EEA and other countries covered by a European Commission ‘adequacy decision’ are currently permitted subject to review by the UK Government.
Restricted data transfers from the EEA and other countries covered by a European Commission ‘adequacy decision’ continues to comply with Eu GDPR with the appropriate safeguards we have put in place.
Restricted Data Transfers between the UK to other third countries are permitted in compliance with the UK GDPR ‘adequacy regulations’ or the appropriate safeguards we have put in place.
These appropriate safeguards ensure that your individual rights and freedoms are protected in respect to your personal data in accordance with the UK data protection regime.
Keeping your personal information safe
We have appropriate organisational and technical security measures to protect your personal information and limit who has access. There are also appropriate safeguards in place for data transfers to protect your privacy rights.
Data transfers are subject to appropriate safeguards designed to protect your privacy rights and give you recourse in the unlikely event of misuse of your personal information.
We have procedures in place to detect and respond to suspected data security breaches. We may notify you and any relevant authority as part of our data risk management where we are legally obliged to.
You have rights over the way we use your information:
For detailed information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the UK General Data Protection Regulation. If you would like to exercise a right, please contact the Compliance team at info@website-a65f681d.gvu.pcv.mybluehost.me or see the ‘how to contact us’ section.
If you have any questions about this privacy promise, your rights or wish to contact the Data Protection Officer, get in touch by:
How to complain
If you contact us, we hope to resolve any query or concern you raise about our use of your information.
The UK GDPR also gives you right to lodge a complaint with a supervisory authority with the Information Commissioner Office (ICO) who are the supervisory body in the UK and can be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Changes to this privacy promise
This privacy notice was first published on 1st May 2018, and last updated on 14 December 2022.
We may change this privacy promise and update our website from time to time.
Do you need extra help?
If you would like this privacy promise in another language or format such as audio, large print or braille, please contact us
We welcome and comply with the registration and inspection and auditing process that regulation brings.
©Copyright 2023. All Rights Reserved. Alters Recruitment